April 6, 2020

Plaza La Reina will remain open amid the COVID-19 crisis. We are following CDC guidelines to maintain and improve guest and employee health and safety. All cleaning products used within the hotel are approved by the EPA. Please contact the hotel directly for information regarding cleanliness procedures, and best available rates, and our flexible cancellation policy.

The safety and wellbeing of our guests are our top priority at Plaza La Reina. We are closely monitoring the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials. Hand sanitizing stations have been installed throughout the hotel, the staff is regularly cleaning high-touch areas with United States Environmental Protection Agency approved cleaning products. We will be working around the clock to ensure that we do our part in providing you with a sanitary environment.

Due to COVID-19, we understand that you may be experiencing sudden changes in travel plans given travel restrictions, cancelled or postponed public events, and prudent caution during these times. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, ensuring a safe and clean environment for our guests as well as employees.

Waiving Change and Cancellation Fees

We are temporarily adjusting our policies to provide flexibility and to help you make the right decisions regarding travel at this time.

Existing reservations for upcoming travel between March 16 and April 30, 2020:

All existing reservations made before March 16, 2020 for arrivals between March 16 and April 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.

New reservations for any future travel:

Any reservation you make between March 16, 2020, and April 30, 2020 – for any future stay – can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.

Thank you for your support and loyalty during this difficult time. Please feel free to contact AJ Uriarte with any questions or concerns. Auriarte@plazalareina.com or by calling 310-986-6888.

Thank you,

AJ Uriarte