September 26, 2020

Face Coverings are mandatory at Plaza La Reina in all common areas. 

Ongoing Commitment to Cleanliness

Plaza La Reina has always maintained strict sanitation guidelines and will continue to closely monitor guidelines published by the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies for developments and guidance related to COVID-19.

Ongoing Commitment to Cleanliness

Rest assured that Plaza La Reina is operating with the highest hygiene and cleanliness standards. Health and safety measures include daily temperature checks for staff, proper handwashing hygiene, use of EPA-approved cleaning products in guest rooms and common areas, PPE for staff, and hand sanitizing stations in the lobby.  Between check-out and check-in, a guest room is thoroughly sanitized and left vacant for 24 hours.

Important Information for Arriving Guests:

Local government regulations require everyone visiting Plaza La Reina to wear a face covering. 

Cleaning Guest Rooms, Public Areas and Back-of-House

At all times and throughout the hotel, staff is required to wear gloves and masks. Specific cleaning and disinfecting protocols have been implemented, with distinct attention paid to high-touch points.  Further, the frequency of cleaning and disinfecting is hourly.

·         In rooms, between guests, suites are sanitized and remain vacant for 24 hours following a guest’s departure.  Stayover housekeeping services are temporarily suspended, although amenities are gladly refreshed upon request.

·         In public areas, special attention is paid to disinfecting the front desk, elevators, interior and exterior elevator buttons, door handles, public restrooms, and room keys and credit card machines.

·         In employee spaces, special care is taken with cleaning entrances, time clocks, and restrooms.  

Third Party Laundry Vendors

Plaza La Reina’s laundry service has implemented strict sanitary guidelines to properly handle clean linens. All linens are cleaned at approved temperatures with appropriate disinfectant products. Linens are delivered in new sealed plastic bags.

Your safety is important to us.  Past and present cleanliness standards are a source of pride at Plaza La Reina, where the highest industry cleanliness scores across all third-party review channels have always been maintained. Guests are always welcome to contact the hotel directly regarding further questions at (310) 986-6888.